Pros
The clients Literally nothing else.
Cons
-Very little training and they are incredibly crafty. It is now mandatory to have a level 2 care certificate, instead they fob you off with a "working towards a care certificate" induction and certificate and mention it no further because they want to doing calls as soon as possible but with little experience. -You are sent into situations where you do not know the clients, (despite them claiming they always do an introduction, this is rubbish). -You are treated like you are disposable. -Care managers literally don't care. -The actual manager was harassing, asked me to hand in my uniform and then left me hostile voicemails because apparently they still expected me to work? And threatened me with escalating it to safeguarding. -You are not allowed to be unwell. -Pay your staff for overtime! It is not their fault if a client takes longer than usual and you should not scrutinise your staff for this. This is why you have such a high-staff turnover. -They send non-English speaking carers who cannot communicate clearly and this is especially dangerous when hoisting etc. -They also send carers when the client has specifically asked not to have that one, so you end up having to apologise on behalf of the office and look silly. -Terrible management. -If you do not agree to do even more hours than you are harassed and called repeatedly until you do. -Office staff are catty about their carers.