Yikes - Anonymous employee CareSource Employee Review

CareSource is the 7th largest Managed Care Organization in the United States. The organization has excellent senior leadership with a significant track record and exceptional CEO. The organization is forward thinking, employee and member driven and is growing its business across the country. The organization is focused on hiring high caliber candidates that are deeply committed to the mission, members and one another.

The health plan space is a challenged by a number of external factors,

- Flexible with employees such as taking PTO, (Still current)(Team dependent) - Flexible schedule (Team Dependent) - Work from home/Hybrid opportunities. - Onboarding and training USED to be excellent but that has eroded. Just wanted to give credit to the company or what it used to be. - They used to give generous bonuses. This is iffy now and gets less and less every year. (Barely current)

- Low pay compared to other companies comparable positions. - Low accrual of PTO compared to other companies. - The few good Managers/Team Leads they do have are constantly mistreated and pleading with their associates to please stay and help them maintain what is left of the team after outsourcing most of the experiences workforce (20+ year veterans in IT). - Ol' Boys Club, this happens at a lot of places but if you are a form er co worker of a manager or really loyal to the new Directors in the company then you are usually safe. I wish you luck if you are not from the area and have the will to work. - They asked us to let the company use our personal phones for work/on call (We refused, some agreed out of fear) - They demand on call hours with no compensation, Not even Comp time. - Tribal knowledge is VERY bad here. - Knowledge hoarding is bad here and despite that you will be expected to know your duties or figure it out. - Professionalism is not what it should be here and there is a problem here where veterans/Managers in the industry are allowed to essentially neglect their duties and because of low amount of knowledgeable people that missed work gets shoved onto newer and less experienced personnel. - Work from home is constant battle when negotiating. Employees that live right next to work will push those living an hour away to drive in for a job that does not require the office. We barely have an economy and this DOES matter considering the wellbeing and moral of the associates. - Having to hear the same "updates" from the 6 figure salary higher ups about our Epic-Growth is honestly sickening to hear when the people you have trained for the past 3 years have been laid off right after the people that trained you were also laid off and all replaced by underpaid outsourced people with next to no training and a fear of not being on the phone at all times to hold their hands while you train them to replace you. - False promises of raises. They will consistently bring up merit increases like it does anything at all to combat the insane timeline we live in right now. - Broken promises of raises. People that started after us get offered raises and paid more than us because they nod their head instead of raising real concerns for the betterment of the team. - Agreeing without question and never saying no is how to "advance" or survive here. Ciowardice thrives because of this. - Weaponized incompetence also thrives here because management is afraid to hold people accountable unless they are high performers. - Outsourcing in general. It is not the fault of the outsourced associates as they are victims too but even still it's an impossible ask.