Pros
* For the skill level required for entry-level positions, the benefits are quite good and likely to be unmatched at a similar position elsewhere. However, they have been recently culled and I wouldn't be surprised if that ends up a continuing trend. * Guaranteed 40 hours and set schedule with a lot of chances for overtime. * Not too difficult to request time off with an option to have your shift covered/swapped. * No customer interaction or dress code, and the capability of listening to music/etc while you work.
Cons
* Vacation and sick time are entwined and accrue slowly if you're in an entry-level position. * If you're working in an entry-level position, expect low mental stimulation and extremely physically repetitive work with little opportunity for variety or reprieve. * Company went through a huge increase of sales in a short period and did not hire/train/adjust accordingly. As stated in other reviews, much of the management (supervisors and even beyond) were promoted from within but were given inadequate training compared to the volume and type of work suddenly shouldered on them. A typical day consisted of a small leadership team having to direct 30+ fulfillment employees, each supervisor having anywhere from 8-12 direct reports. Direction was rarely given to the supervisors or shift leads. * As stated in other reviews, the company began losing its personal touch/feeling of care for its employees at an alarmingly rapid rate. It became like a mini Amazon workhouse focusing on metrics, but in an incredibly poorly-ventilated and cramped work space upstairs that was unlikely supposed to house over fifty people (when you count the multiple online operations departments sharing the same space). * Communication chain on all levels was inconsistent and often shoddy. This was especially highlighted in how the company handled the COVID situation. The majority of the work force was put on Standby (or shared work for some positions) for about two months. Employees were told beforehand the intention was to bring everyone back when social distancing guidelines allowed, but to be perfectly blunt there were entirely too many people working upstairs for that to ever be the case. After those two months, mass lay offs happened in all departments after very little communication from management about the state of what was happening or was expected to happen - aside from a couple e-mails asking for volunteers to come back before the stay-at-home order was lifted. Some folks (not all) were given an invitation back to work with a completely opposite schedule than what they were used to (i.e. GY shift after having worked morning shifts), with only a few days to accept or deny - denial meant "being released from Standby", which equated to termination about a week after. To even further demonstrate the sad state of communication, a handful of employees were sent an e-mail from HR stating their Standby was to be stretched for another month - only to a receive yet another a few days later stating that was a "mistake" and they were actually being let go without being offered any position at all.