Started great, became horrible. Company Moving toward wal-mart mentality - Sales Associate CarMax Employee Review

2.0
17 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Unlimited comission potential. Great people for the most part.

Cons

Don't really know where to begin. I was a sales associate for a year and a half. Seems like store happiness in terms of associates varys greatly with the quality of location GM. I had a great gm who was there for years, was fired and replaced by someone who was unapproachable and blatantly disregarded the concerns of associates. He also intimidated sales managers and added and additional 30 sales associates. This greatly reduced opportunity for assocites and numbers declined. There was a lack of promotion from within as well. When you have nearly 80 sales associates, many who have been waiting for an opportunity to move up, why would you bring in four new managers from the outside after the others quit? Horrible treatment of assocites in regards to performance. If your the type of person that needs to be left alone during even the slightest of sales slumps to get your mojo back, don't even think about working here. Corporate HR is a joke. They talk to hand picked associates during visits and turn a blind eye to complaints. Survey scores for gm and management from associates were awful and nothing was done.

Explore other reviews about CarMax

5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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