Sales Consultant - Sales Consultant Club Level CarMax Employee Review

1.0
25 Sept 2013
Recommend
CEO approval
Business outlook

Pros

Co workers. The company hires good people (the turnover rate is really high.) You can relocate. They are always hiring at all locations due to the companies turnover rate.

Cons

If you work full time you must work 50-60+ hours a week to reach your goals. If you work part time you work full time hours but end up not clocking in for weekly meetings and training sessions so you don't exceed hours on clock. You must attend all of these because it is considered "best practice." You receive no benefits for working part time and this is. Fortune 100 company? When you make club level you fall out periodically because they want you to keep producing which leads to burn out! The pay is awful for how hard you work. You have to spend hours cleaning cars as a consultant. If someone returns a vehicle due to poor quality vehicles they take back commission they already paid you for. You must use your OWN cell phone and get no reimbursement from the company. Therefore you have customers calling you all the time when your home which equates for more unpaid hours. No consistency whatsoever in all departments.

Explore other reviews about CarMax

5.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Everything is great I love how it is ran

Cons

Everything is great the way it is

1.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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