What was once an incredible and elite company - Principal Process Manager Capital One Employee Review

2.0
27 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Capital one has been the employer and bank to beat for many years. They were quick to give extra time and pay and benefits to employees when Covid hit and kept us at home for three years.

Cons

Now that things are getting back to normal all of the glamour is coming down. And when I say down…. I mean spiraling. They recently laid off many from our agile and “process” related roles. Just recently our operations were hit. The kicker? They usually do lay off our bottom 8-15% but this time they did it DAYS before our mid year calibrations. Meaning everyone that would have been at the bottom in our forced (at the bottom only) distribution is now gone and now we have to find a new “bottom” so those that were headed for the safe zone now find themselves scrambling and worried about where they fall. And many are falling below the new bar. Additionally, they have changed their minds maybe four times now about whether we are staying at home or if we are expected to be back in the office a few days a week. First they said “home forever”. Then our ceo released an email that even our senior VPs were caught off guard by, saying he expected everyone back a few days a week, starting in a month. Right after schools are out for the summer. Last week they sent a new email which can only be described as tone deaf, at best. After people had either cancelled or started relocation plans to come back into the office at west creek. Now we don’t have to anymore? They can’t make up their minds and they don’t care who is suffering for it. The culture is worse than I have seen it in all my years here.

Explore other reviews about Capital One

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great Company to work for

Cons

The performance management is stressful but the rest is good

1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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