Had to leave Auto Finance due to toxic work culture - ASM (Area Sales Manager) Capital One Employee Review

1.0
21 Apr 2022
Recommend
CEO approval
Business outlook

Pros

They had some of the best training on understanding a car dealer.

Cons

They will keep piling responsibilities on your plate without compensation saying it will help you to get promoted. If you ask to be compensated like I did. You'll be told to sit down and be grateful to even have a job. They micromanage you to death. Logging visits. Big brother is always watching. They have access to everything you do on your phones. They have created an echo chamber of yes men at mgmt level. Their RSMs have zero say so no one is fighting for the field managers. If you have any negarive feedback about new things or products you are deemed negative and a cancer even though your feedback is valid. Everything is run by an analytics team who have zero experience in the auto industry. They are an auto finance lender that wants to be a tech company who threw together an incomplete product during covid because they took too long to come up with something new by then. They have gotten away from their relationships. A few of the upper mgmt in Auto Finance are racist (and sexist) and you can tell by who got top promotions and comments they've made over the long term I was there. They held bonuses and vacation time that was due to me when I left.

Explore other reviews about Capital One

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very friendly and helpful co-workers

Cons

Worked with only one department instead of working with multiple departments

3.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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