Broken Promises and Manipulation to gain employees - Customer Service Representative Capital One Employee Review

1.0
12 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Hourly Pay..is acceptable for position and duties

Cons

No way to adjust schedules after being told that I could during hiring process. They lie to get you in the door and then treat you like CRAP once your there. I was fired because they refused to fix my equipment issues, they refused to give me a reason on paper and then they told unemployment it was for attendance to have those benefits denied to me. 0/10 would NOT recommend. I recently got into chase way better pay and way better flexibility for my schedule with kids. Those people at capital one are SCAMMERS down to the accounts they changed for the better or THEIR business NOT the customers. Work environment is pretty much pop covered in sugar. Training seems so fun and all about unique customer service until you get there and it's all about NUMBERS. Again huge SCAM. They don't tell you everything in training ONLY the GOOD 2% never the BAD 98% it was a great experience for the extensive training...the work experience however is the complete opposite

Explore other reviews about Capital One

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule, work remote or in person

Cons

Corporate ladder climbing environment is very predominant

1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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