Pros
Good pay for a fairly relaxed atmosphere. Lots of resources. Opportunity to do more within the back office to help build skills for resume.
Cons
There's no real "moving up" with the company. Nothing for internal positions seeking out ambassadors even with different accolade. There's resources and opportunity for more than front if house. But they keep stripping time available to actually use this as a benefit. Ambassadors really only have access to that during work hours. If your cafe is in a mall expect pretty much no work life balance that they promise. Some cafes you atleast get a steady schedule. But they threaten to take that away all the time. For the extended amount of time while there the work life balance got worse. And people suffered with their mental health over it.