An 80 year old company that acts like an 80 year old company - Client Service Representative Capital Group Employee Review

2.0
16 Mar 2016
Recommend
CEO approval
Business outlook

Pros

Easiest job for the pay I have ever had. If that is your thing you will love it. If you like change and challenge you'll hate it.

Cons

There's a high tolerance for low-performers which brings down morale and output from associates. There are no go-getters here. Everyone is happy being where they are at. Great if you want to just do the same thing over and over, and do mindless work but if you are like me and love a challenge and love to encounter different things it is hell. You won't be pushed to be your best here. If your Team Manager likes you, you are golden. If they don't like you, you are screwed.

Explore other reviews about Capital Group

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing place to work Compensation is great People are truly kind

Cons

Advancement is slow - not a great place to grow your career

1.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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