Where do I start?
The marketing organization is the epitome of chaos, starting from the very top. The CMO and his direct subordinates (who are comprised of brown-nosers, sycophants and yes-men) work to sow this culture of "innovation," "disruption," and "excellence," but actually just want people to nod, deal with constantly changing direction (head on a swivel is even too nice to describe how the head of marketing makes his decisions), and take degrading feedback with a smile.
There is talk of Capital culture but it's really all a facade to get people in the door. The fact that we've had a number of strategic layoffs, lots of talented-long-time employees leaving, reshuffles, reorgs, "early retirements" and a dismal employee engagement score should mean something to the higher-ups, but they somehow miss the forest for the trees and aren't seeing that the culture they so highly regard is being terribly managed and deteriorated from within by them hiring people who absolutely do not embody anything close to their own "standards." How can I be sure? Ask anyone who's been in meetings with the CMO or some of the directors in the marketing org as I guarantee that they could NOT say that they've never seen people being disrespected, sexually harassed, or morally degraded. As for the actual work being done, it's hard to say when the decisions are mostly being made by agencies paid to do most of the work who, curiously, are not there because of their quality of work (they're awful) but because they're friends with someone who made the decision to give them a contract.
The last marketing organization employee engagement survey came back with dismal employee engagement scores and upper management's response to that was to have the employees all work on "making it better" versus actually trying to make things better for us. We already told you what and how we felt about how the organization was being run, yet instead of finding solutions, you get to say you're working on it by actually having employees run their own "survey category improvement" groups. Basically that's like saying hey, you told us you're unhappy and exactly why you're unhappy? Okay, well, you change because it's definitely not us. And don't bother talking to HR, as they've had the most unprofessional practices I've ever seen. Have a problem with another coworker/manager? Don't think you're going to be dealt with in a respectful, safe, and comforting manner. It just might be you instead. Again, it's the mentality of "it's not me, it's you."
