No Support. No Trust. - Telesales Agent Capita Employee Review

After initial training, you are basically left high and dry. There is zero job support and people are then constantly referred to a knowledge database. It is frowned on to reach out for support to do your work. There are then continual theats of “documented conversations” for anyone that makes an error. The managers simply do not want to know despite what you are told in training. The pay is shocking and less than the living wage in Aldi or Lidl and and promises of extra payments or bonus are either removed or never materialise. Virtually nobody stays beyond 6 months and that should have been a warning sign for me. The morale is poor and even one minute extra on your lunch is noted and bathroom visits are monitored and timed. The management approach is like something from a bygone era and they clearly do not value or trust their staff. In the end people dont care about the company or customers and always move on. Poor leadership. Avoid big time.