Pros
Genuine flexible working. Excellent opportunities to work on different accounts and gain experience across a number of sectors (which benefits marketability outside of Capita, not within). No micro management.
Cons
Tried to give pros for a balanced review, but they all present their own cons. Flexible working - this is because you are based from home 100%. You are unlikely to actually meet real people, so there are no real bonds made between coworkers. No Christmas parties or get togethers unless you arrange (and pay) for it yourself. You have to jump through hoops to be allowed to go into the office. No micro management means they don't really care about you at all - just deliver. And even if you do deliver, there's no loyalty when the redundancies come around (which they have recently done across the board). Capita is really only good for gaining experience - don't expect any other benefits and never think you're indispensable. I've been at Capita for 16 years and the current management make it glaringly obvious you're just a number.