Pros
A great bunch of folks to work with. The vast majority are very good at what they do and are highly committed. The workplace atmosphere is extremely friendly and supportive. The team has an uncanny ability to keep a pleasant disposition while the demands of the work would demoralize a lesser crowd. Everyone collaborates and works together to deliver the best possible results. There’s very little of the dreaded that’s-not-my-job sentiment at CallTower. The CEO is highly committed and engaged. The man came out of retirement and invested a significant portion of his assets into CallTower which, considering his experience and background, says a lot about the potential of the company. While other CEOs are pulling down massive salaries and risking very little, CallTower’s CEO invests in the company in a myriad of important ways. Phenomenal career opportunities. Promoting from within is standard practice at CallTower. In the ten months I was with the company I saw something in the neighborhood of eight to ten meaningful promotions. Out of a company of about 70 employees, this is significant. A real focus on creating and sustaining a deliberate culture. Every company thinks it has a great culture, but when asked to define what that culture is or how it is sustained, it becomes clear that is ill-defined and organic. CallTower recognizes the value of a healthy organizational culture and works very hard to define, instill, and sustain positive values principles in how it does business.
Cons
Individual employees work together, but the departments struggle to develop and sustain cross-functional processes. As with other companies, departmental silos can be an issue. The company is struggling with the pressure to grow fast versus the need to deliver flawlessly. The drive to grow fast enables a throw-the-spaghetti-against-the-wall-and-see-if-it-sticks sort of approach. On the other hand, the company recognizes that it operates in a competitive industry and that customers have very little appetite for half-baked solutions. Service has to be superb. CallTower is wrestling with balancing these two business drivers.
