The owner/CEO are running this place into the ground. The have lost touch with the reality of the insurance industry. They have their “golden goose” of one large state MIIA contract. God forbid they ever lose the contract, The business would crumble overnight. Unfortunately, the owner won’t work to grow the business elsewhere within the company , and has a grueling process of setting up new business. This is bolstered by a long tenured, favored employee to the CEO, Donna. It seems their long standing relationship outweighs giving an honest review and analysis of the company’s operations and processes.