Pros
Pay higher than competitor retail employers. Asked for an extra raise and was actually given one. Good medical benefits as a full time worker compared to other companies. Gained plenty of experience in many areas of retail.
Cons
More cons than I could possibly write here. As a front store staff member at CVS your job is literally anything and everything that could happen in the store. Especially as an ops manager. Responsible for everything with time for a third of what actually needs done. That is, if everyone is trained, experienced, and no call-offs/vacations with decent scheduling. That of course is extremely rare. Everything is urgent and nothing ever gets finished, and if it does, it's not on time or done properly or correctly. The expectations are all over the place and unclear. Tasks are physically impossible to complete according to quotas and expectations of management and corporate. Staffing is always at the bare minimum to adhere to policy of not closing the store alone. Customers are always (understandably) upset due to long wait times, confusion, and illogical policies and staff has to de-escalate daily due to no fault of their own. Simply, the workload and scope of responsibilities for a single front store employee is completely unrealistic and not attainable and leads to stress and high turnover. A list of some of my responsibilities as a front store employee at a high-volume store, with 19 aisles packed with product, working with one other person is listed below. This is not everything, just what I could think of at the time: Ring customers at register OTC orders Moneygram Bill Pay BOPIS orders UPS pickup Customer service/complaints Pharmacy checkout/drive thru assistance Carepass sales Returns Self checkout maintenance ID check for age restricted items Coupons Unlocking cases Technology troubleshooting (register, scanners, etc) Vendor check ins Photo orders (prints, magnets, misc, photo paper) Passport photos Accept and unload truck Stock truck Security (tagging items, lock boxes, cameras) Putting away overstock Outdates Planogram resets Facing/straightening Weekly inventory scan Seasonal aisles take down and put up Weekly ad removal and put up Price changes Clearance tags Recalls Donation boxes Damages Answer phones/pharmacy transfers Restocking (bags, receipt paper, trash bags) Put overstock in the back Trash Compactor for cardboard Shoveling snow/salting ice Setting alarm Vacuuming store Cleaning restrooms Bag checks General cleaning and maintenance Count all drawers nightly Deposit nightly Customer survey responses Checking company email and portal for random tasks that need completed