Not great for career-driven young professionals - Store Management Trainee and Operations Manager CVS Health Employee Review

3.0
30 Mar 2016
Recommend
CEO approval
Business outlook

Pros

A decent opportunity with slightly above-average pay and solid benefits. Most of the people who work here are good people simply trying to support themselves and their family. During my time here, I learned a lot about perfecting customer service in a team setting. I also learned a good amount from an operations standpoint. CVS famously stopped selling cigarettes, which is great.

Cons

If you're career-driven, you simply cannot rely on management to support you, and many of them are not happy people themselves. In field management, there is a culture of everyone being too busy to help anyone else. if you will. At the store level, each branch has its own culture. I worked in one branch with a good, disciplined culture, and another with a highly toxic, negative, backwards culture. Expect to spend 35% of your time cashiering, and expect to work nights and weekends regularly as with any other retail role. I worked here for eight months before deciding to go elsewhere.

Explore other reviews about CVS Health

5.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with really amazing staff. Working in downtown Charleston gives you the opportunity to interact with a ton of different people.

Cons

The store can get VERY busy at times.

5.0
13 Dec 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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