My experience - Anonymous employee CTR Payroll Services Employee Review

Facilities: Building is not properly heated/air conditioned. Common to see employees wearing sweaters and blankets at work in the winter, this is completely ridiculous. Bathrooms are basically unheated. Carpets are stained, old, balding, worn loose and badly in need of replacement. Despite the deplorable condition of the facilities, a person of some rank at the company whose involvement with facilities has never been explained acts as hall monitor, pointing out if a box is left in a hallway or a bag on the floor in your cubicle. Annoying. Policies: CTR was recently acquired and is now HUB Parking Technologies. The employee handbook states that no personal cell phones are allowed on the facilities, when brought up to my manager I was told it was ok to have them on site. Security policy for allowing access to external networks state many forbidden topics such as no personal use of internet, no downloading of programs onto devices, etc. all of which my manager just shrugged at when I stated that I was not in compliance with several policies I was asked to sign off on, everyone has admin rights to their laptops. this along with other "policies" gives the impression that policies are not enforced, but employees are required to lie by signing that they are in compliance. Open discussions on religion, even insulting ones are openly tolerated by managers. Personal hygiene of some of the staff is unfortunately horrible and tolerated by managers. Manager disrespect for employees is tolerated. Managers have no visible supervision. Benefits are lacking, 401K etc. Salaries are low in my position. No introduction by HUB Parking to the staff, the acquisition appears to have happened without any staff involvement or inclusion. On-boarding program consisted of: "look at our program, go thru the screens" and "sit with person X and watch them". Training is non-existent, employees are expected to figure out things on their own, with limited support. There is a SharePoint site on the intranet, which has a structure that is confusing, and outdated documents. The average document age I have seen is over 2 years old. There is no effort to centrally store documents. No change control. No governance. Management: HUB Parking personnel is completely inaccessible and have made no introductions. Local managers range from excellent to poor. The best implementing change effectively, building team dynamics and empowering personnel, the worst isolating employees, not passing on knowledge, not involving staff in ongoing issues, asking staff to do their menial tasks for them, and discriminating personnel for unknown reasons, habitually being late to or blowing off scheduled meetings. Complete lack of respect towards employees on the part of some managers. No performance goals are ever stated and I was told in a staff meeting that our goals/performance reviews had nothing prepared by the company and wouldn't matter but that this would be the last year of that. "issues" are pointed out to employees that the managers themselves make but are not held responsible for. My experience has been no training, no goal setting, no performance management, subjective reviews, no problem resolution methods in place. In my group there is no list of team projects available, no goals set for the year for the team or individuals. Evaluations of employees without any goals or performance management is highly subjective to the individual manager and the "feel". Human resources in based in Florida with in-person visits to PA. Email contact to HR can range from good to completely ignored, even in very serious matters. There seems to be a shared perception by the staff that you are expected to be sitting at your cubicle all the time, breaks are frowned upon. The impression is that if you are not still working after 5:00pm you are a slacker. Summary: My experience has obviously been bad, but the points above are shared openly among the staff, yet there is little ability to bring topics such as above at this company. Even HR is unresponsive, seemingly leaving everything up to the managers, at least in appearance. It appears that those with tenure run the place and are immune to change. I do not recommend the company, and expect that new employee will feel their decision to join the company is a mistake quickly.