chaotic circus - Anonymous employee CINC Systems Employee Review

Thank you for taking the time to share this — and for the kind words about your manager and our head of support. That recognition means a lot, and it's well-earned. The concerns you've raised deserve a direct response. You're right that support at CINC isn't a ticket-volume exercise — our platform is robust and being enhanced with better performance, new features, and new products faster than ever before; our clients' needs are complex; the care your team brings to that work is genuinely part of what makes us different. If that's not reflected in how leadership is measuring or supporting the team right now, that's something we're committed to exploring. On release communication and both internal and external enablement, we've also identified some areas to improve as we roll out more product innovation than ever before. It's more critical than ever. We're proud of the cross-functional rigor that we've begun applying to new releases, features, and products this year. Be sure to ask your manager about the steps we've taken and how you'll begin to experience the difference if you have not already to communication, enablement, and training. Regarding compensation, we're committed to making sure pay reflects the skill and effort this work requires. If you haven't already, I'd encourage a direct conversation with your manager. We want CINC to be a place where every team member feels seen and supported-- especially those in important roles supporting our clients' success. While we're not perfect, we have and will continue to make great progress in the areas you mention amidst strong growth. Feedback like this helps us get there.