Management is the downfall - Customer Success CHESS Health Employee Review

Awesome team and opportunities to grow

Pay is not very competitive

CHESS Health is an organization with heart, driven by its mission to support efforts in reducing the onset and impact of SUD (addiction). I find it fulfilling to work for a mission-driven organization where you can see firsthand how your work makes a difference for the organizations and individuals we support. Like many places, we’ve faced challenges with a negative culture and some poor decisions around hiring, which affected morale. However, last year, leadership dedicated a lot of effort and resources to training and improving our culture. I’ve personally seen how this organization-wide training has helped us grow and improve. Despite the hurdles, I appreciate how everyone is coming together to build a supportive environment and keep moving forward toward positive change.

As a remote company, we’re still figuring out how to best foster and maintain a positive culture. There are certainly team members who bring great energy and dedication, which is inspiring, but I’ve also noticed some challenges with differing attitudes—some colleagues tend to focus on problems without offering solutions. Navigating these differences can be tiring at times, but I believe with continued effort and open communication, we can strengthen our culture further.