Just horrible - Call Transfer Agent CARCHEX Employee Review

Thank you for your review, we appreciate your feedback and apologize for any frustration you may have experienced in your career with CARCHEX. The Call Transfer Agent position you held is an entry level position, and as such compensation is lower than other positions in the company. Since it is a lower paying position, Call Transfer Agents participate in a weekly bonus program that can add up to 50% more per hour in your base compensation. In addition, the bonus program has added the element of friendly competition and has driven great success for our Agents that strive for excellence and have the ambition to be a leader within their team. Internal growth is also something that CARCHEX prides itself on. When business opportunities are available and positions are either created or become vacant, we are sure to share those opportunities with our internal team to give all interested parties the chance to apply and learn more. We routinely move successful Call Transfer Agents to higher paying (and greater responsibility) positions in customer service, sales and administration. You mentioned that “you will have to work every Saturday if that’s how your schedule is set up”. You are absolutely correct. CARCHEX offers a variety of scheduling options to our Call Transfer team. If an Agent selects a schedule that has Saturday work hours, you are correct in that you will be expected to work the selected schedule to meet your scheduling requirements. However, Agents are encouraged to work with their management team if issues with scheduling occur and a short-term or long-term solution is needed. It is our goal to work with and support our team, not to frustrate them! At CARCHEX we truly believe that everyone has a voice and by listening and effectively working with our team we will continue to evolve and accomplish great things! We are sorry things did not work out for you at CARCHEX, but we sincerely wish you the best of luck in your next career step.