In the Customer Love department, it’s absolutely toxic and will make you feel low on a day to day basis. There are team leaders in particular who are bullies, will not want you to progress unless you’re well liked by all of management, and you’ll be micromanaged daily. You won’t be able to go to the toilet or for some air without coming back to questions asking where you were and why you were gone for so long, even if it was 5 minutes. The department is run by a bunch of power hungry individuals and one of their values is genuine care….don’t know where that is in the department, they like to give off the impression they care but they really don’t about you, it’s business before you. Only want certain individuals to progress and the rest can forget about it which was basically said once. It’s the most gossipy work environment I’ve ever been in, so cliquey and everyone knows everyone’s business and nothing is a secret which is absolutely shocking and upsetting. I’ve heard on numerous occasions in the office team leaders and managers talking about members on the team who they dislike and sharing personal information about them. Team leaders and managers will basically go off and talk about members of staff so that’s horrible. They will make you feel like you can only do one thing and that’s it, stay in your lane/box and don’t bother wanting to develop. The most soul crushing place and you actively have people who don’t want to see you succeed.
Leaving was honestly the best decision I’ve ever made and I strongly advise people don’t apply in the Customer Love team if you care about yourself and your wellbeing.