Pros
About Bullhorn as a Whole: -The people at Bullhorn are overwhelmingly the best people I've ever had the pleasure to work with and are the only thing that really keep the culture Bullhorn intact. -Bullhorn Cares gives employees a chance to take part in community service -Free food catered to the office on Wednesday and Friday -Amazing Parental Leave - no joke, Bullhorn seriously comes out ahead on this one and other things aside, I'm very proud to work for a company the provides an equal parenting experience to people of both genders -Social engagements paid for by the company such as First Thursdays, Summer Outings, and a Winter Event that are always a good time. -The work itself is actually really interesting and fun when you're not drowning in it. About Tier 1: -I'm going to mention the amazing people here again because the company's Tier 1 employees deserve their own shout out! -"Fun Fridays" can be a welcome distraction from the constantly broken products and high call volume (when those same things aren't keeping you from participating).
Cons
About Bullhorn as a Whole: -Poor communication between departments is an ongoing issue and causes a lot of undue stress -The company is growing very, very quickly and they're not adequately preparing for it. They've made some incredibly short-sighted decisions that they did not prepare their workforce for and it had caused a lot of stress and pain for both employees and customers. -Sexism is an issue in every department. Again, most of the people at Bullhorn are great, but there are bad apples and the responses to them from HR have not been as Zero Tolerance as I would expect. -As mentioned in previous reviews, the sick policy is strict and the company has not historically worked well with people who suffer from anxiety, depression, etc. This honestly largely falls to how understanding your direct supervisor is and what they will allow. About Tier 1: -The workload is very heavy and pretty much the only way to address all of it will be to work insane amounts of overtime. When you get tired of working so much, management and your operations team will be even more insistent with their requests. -If you're coming to Tier 1, I hope you like public shaming, because most of the management team you'll be involved with sure do! If you're really lucky, you'll be able to hear all of them talk about how Tier 1 as a whole just doesn't try hard enough, aww schucks! -There is limited sympathy among the leadership team for their employees "Being Human." People make mistakes, need time and hands-on assistance learning the ins and outs of complicated products, or even 3 minutes after one phone call before hopping onto another? Not as far as your management is concerned! In fact, despite encouraging you to work tickets between phone calls, they'll continually limit the time you have for that and insist you don't need it. -Most of management does not understand the position that they are leading and continue to set unrealistic expectations. Almost entirely, they either haven't supported the product or the call volume. Even if they were previously a Tier 1, when they tell you about their experience in the role it's obvious that it's changed immensely. -There is a growing animosity and distrust between the leadership team and their front line employees and instead of bridging the gap and taking ownership of what's happened, they make decisions that clearly express to us that the blame is on Tier 1. -When employees do come forward about issues they're seeing, there are two real outcomes. In one scenario, there are promises of change and genuinely positive interactions. Then there's either no change, or a change that shows they truly don't understand the position of the people they manage, which makes things even worse. Option number 2 is that you'll be written off completely and ostracizes. You're a trouble maker who stirs the pot and maybe you just aren't cut out for the position you've been working and succeeding in for more than a year already? This has repeatedly happened to employees who care about Bullhorn's culture and core values and have tried to bring their concerns to management/HR.