Good work life balance, poorly ran CS department - Customer Success Coach Buildertrend Employee Review

This department is great. Everyone I work with is knowledgeable and self-sufficient. We are trusted to get our work done and there is a lot of flexibility. Pay is decent. I have had some bad jobs in accounting/finance and this is probably my favorite job I have had.

Other departments seem to have their own issues. We are siloed from those issues so I can't speak to them.

None, a bunch of frat bros who put you down any chance they get.

I worked here for over two years, and it was a frustrating and, at times, uncomfortable professional experience. I often felt that my contributions were overlooked, and it was difficult to feel fully respected or included in conversations and decision-making. The workplace culture was one of the biggest challenges. I regularly observed gossip and unprofessional communication, and advancement did not appear to follow a clear, performance-based structure. From what I experienced, promotions seemed more closely tied to internal relationships than to measurable results, which made growth feel uncertain and inconsistent. There were also moments that I found inappropriate in a professional setting. I personally overheard a manager make a comment about wanting someone on a team based on appearance, which raised concerns for me about workplace standards. In addition, repeated day-to-day interactions sometimes felt dismissive or discouraging, and over time that created a work environment that was difficult to feel comfortable in. Leadership often felt disconnected from the day-to-day employee experience, and expectations around performance and quotas were, in my experience, difficult to meet in a sustainable way. This added pressure without a clear sense of support or alignment. This reflects my personal experience, but I would strongly encourage anyone considering a role here to ask detailed questions about team culture, communication style, and growth opportunities to determine if it aligns with what they’re looking for.