Mixed emotions - Neighbourhood Coach Bromford Employee Review

4.0
16 Jul 2025
Recommend
CEO approval
Business outlook

Pros

I love my job and my tenants but am undervalued by the organisation

Cons

As above, colleagues are not valued

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Bromford Response
10mo
Thank you for sharing your thoughts. It’s great to hear that you love your job and the customers you work with - a customer obsessed way of working is so important to us. We’re very sorry to hear that you feel you and your colleagues are undervalued though. Your feedback is important and will be shared with the wider team as we continue to focus on how we can support and value our colleagues.

Explore other reviews about Bromford

1.0
29 Apr 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

In general the people who work here are great and help each other and want to make a difference. The aims of the organisation sound great and draw you in to feel like you can be yourself and have your say, the reality is very different.

Cons

In customer experience the senior leadership is top down, restrictive and bullying. When issues and concerns are raised even from within leadership roles these are swept under the carpet. If you question decisions or aren't a yes person you are described as negative even if you do this in a constructive way. There is also a sense of you get roles if your face fits

9
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Bromford Response
4y
Firstly thank you for being honest, which is part of our DNA here at Bromford. We are committed to creating a safe, healthy and inclusive culture and do not accept or tolerate bullying in the workplace and take any allegations of this nature very seriously. In line with our DNA and core competencies, we encourage colleagues to Be Honest, Be Bold and work with courage and will ensure we address any concerns that are raised and listen to the voice of our colleagues.
3.0
16 Jan 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Team members, the overall philosophy as a social enterprise, genuinely wants to help unlock customers potential

Cons

Turn over of colleagues within the team, lack of stability, not allowed autonomy, too much oversight, lack of trust to do your job

3
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Bromford Response
8y
Thank you for posting your review, we're sorry to hear that things didn't work out for you. Lots of what you raise point towards the fact there has been so much change at Bromford - which can feel uncomfortable and unsettling for colleagues. We have, and are continuing to, put lots of support in place for teams, individuals and leaders, and our transformation programme is now well underway; helping us align our services and improve how we do things. Wishing you all the best for the future.
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