I do feel like Bromford's way of working is very chaotic, there are always constant changes within departments and systems. They are always trying to find a resolution to one issue and promptly moving on to the next without ensuring the current issue is actually resolved and everything is running smoothly.
Testing always seems so rushed with system updates. There is a lack of procedures and rigorous processes that both current and new employees can follow.
Certain managers come across very anti-people forward and more concerned about creating less issues for themselves/covering their own back. They also have a preference towards certain individuals, this becomes very clear when it comes to allocation of tasks and flexibility requests.
There is such emphasis on this DNA that a lot of people clearly in Bromford do not live up to, even the managers who promote it.
I think managers at Bromford really need to remember that your team members are real humans with different skills, capacities, capabilities so be a bit more reasonable with what you are asking them to do or spend their time on. Petty admin work/HR related tick boxes can wait especially where the work is high volume. Speak out on behalf of your teams and push back where necessary instead of always being scared about what the consequences are for yourself