Pros
Learning opportunity for personal finances. Supportive coworkers. Team leaders who mostly care. Access to savings account and more.
Cons
Extremely stressful job due to a variety of reasons. Brightside does not have reliable or consistent tools to provide the kind of care that they advertise. With a lack of tools, the financial assistant takes on much stress and ownership of the outcome with each client. Most clients reach out for loans and are upset when they do not qualify. Your role also has to troubleshoot technical issues daily, which they failed to tell you about when you started working here. Unprofessional technical support system and lack of needed improvements leads you to twiddle your thumbs and bull— the client until the team figures it out. Go team! You are also pressured to make clients continue working with their financial assistant and this is largely out of your control because most people do not want to actively work on their issues.