The company mission is a complete sham.You're there to prop up the fragile egos of people who need to believe they are "leaders" in spite of volumes of evidence to the contrary. Questioning their supreme authority in all matters is a major offense punishable by petty dismissiveness and smarmy snark, but they'll never actually fire you because they know they can't recruit anyone else to put up with them in less than 6 months' time. It's an incredibly toxic passive-aggressive environment dominated by whoever throws the biggest tantrum.
If you are in any way competent at anything all you will ever be allowed to do is clean up the messes of senior leadership and watch them re-make that exact same mess over and over again no matter how many times they fail. The only thing anyone actually cares about is getting rich "influencers" to post pictures of Brandless products on Instagram and it gets old real fast.
The site is riddled with serious bugs that are never addressed, the products are all things you can buy literally anywhere else, most are of embarrassingly poor quality and no one's figured out how to ship any of them safely yet because the fulfillment workers are paid virtually nothing.
And all the five star reviews up here are coerced if not completely fake. Employees are routinely encouraged to go post new ones to offset all the negative because that's a lot easier than actually improving the culture. Super classy.