I enjoy my work here - Anonymous employee Branching Minds Employee Review

• Truly customer-obsessed. In my role, I work directly with school and district partners, and it’s obvious that Branching Minds really cares about them. We don’t just “close deals” and move on; we build long-term relationships, check in regularly, and actually act on feedback to improve the product and services. Leadership regularly asks, “How will this impact our educators and students?” and it shows. Innovative product that’s easy to stand behind. As someone who’s on calls and in trainings every day, it’s a huge plus that the platform is constantly improving. The product team actively pulls in input from Customer Success, Sales, and Support, and you can see our suggestions reflected in new features and updates. It makes conversations with customers feel authentic instead of salesy. Strong, caring culture. Colleagues are genuinely kind, collaborative, and mission-driven. If I’m dealing with a challenging csituation, I can always count on teammates and my manager to jump in and help. There’s a real sense of “we’re in this together,” not every-person-for-themselves. Wins are shared, and people celebrate each other’s work. Real work-life balance in a high-touch role. Even in a customer-facing position, I feel supported in taking time off. Managers are attentive to burnout and encourage using PTO (which is unlimited!) and flexible scheduling when needed. Engaged and approachable leadership. Leadership is visible and accessible. They join customer webinars, listen in on calls, ask for frontline feedback, and share context on company decisions. You can tell they care deeply about both the educators we serve and the people who work here. When something isn’t working for customers or staff, they address it rather than ignore it. Growth and development. There are plenty of opportunities to grow your skills in implementation, consultative support, and strategic account management. If you raise your hand, you’ll get chances to lead projects, pilot new processes, and stretch into new responsibilities.

Because we care so much about our customers, busy seasons can be intense. You need to be comfortable juggling multiple districts, deadlines, and high expectations. The flip side is that the team really does step in to help when things get hectic.

I've had the privilege of working at Branching Minds for 8 months and I can confidently say this is one of the best places I've ever worked. From day one, the team has been incredibly welcoming, and the kindness from my colleagues is unmatched. It's not just about getting the work done – it's about working together and cheering each other on. The collaborative environment here makes you feel like you're part of something bigger. Whether you're a newcomer or a seasoned professional, everyone is eager to help, share their expertise, and celebrate your successes. The leadership team is equally approachable and down-to-earth. It's rare to see leaders who truly care about employee growth and well-being, but here, from the founders and across the company, people are not only open to feedback but actively encourage it and provide the support needed to thrive. It’s inspiring to be in an environment where everyone is rooting for each other's success, and the work culture reflects that. Branching Minds is truly a place where you feel valued, supported, and empowered every step of the way. I highly recommend Branching Minds for anyone looking to grow in a positive and motivating atmosphere!

Like any new role in a new company I head a steep learning curve but again I was supported along the way by open people who were willing to give me their valuable time.