Don't seem to care about their employees - Account and Technical Services Blizzard Entertainment Employee Review

1.0
25 Oct 2010
Recommend
CEO approval
Business outlook

Pros

Very relaxed almost non-existent dress code, very accepting geeky atmosphere among the employees, free games.

Cons

The pay is far below market value for the Austin area, especially for tech support. The shifts offered are not compatible with having much of a personal or family life. Be prepared to have outside temps hired for more than you're making and promised that wage if their status changes to permanent. You will be hired as an ATS rep for "account support" and then put on the tech support queue with minimal tech training but your handle times are not to fluctuate. There are few to no department-wide personnel policies. Most of the personnel decisions (leave, vacation approval personal exceptions, holiday allocation, etc) are at the mercy of individual managers, so good luck if your manager isn't fair-minded or likes to play favorites. A lot of advancement potential is based on your manager's personal opinion of you rather than your documented work performance, which makes it difficult to advance since your direct manager changes every time shifts are reorganized (3-4 months).

Explore other reviews about Blizzard Entertainment

5.0
2 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really great people, best and kindest in the business

Cons

Compensation is on lower side

2.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Depending on the team, you get to work with some great people. - Company events are fun and make you temporarily forget that you're still in a corporate environment. - You're near the games being released.

Cons

On the surface, the company talks a big game about being structured and performance-driven. In reality, it feels pretty chaotic once you’re actually in it. Expectations aren’t clearly defined, and what “success” looks like seems to shift depending on the week or who you’re talking to. You end up spending more time managing optics and trying to stay aligned with moving targets than actually doing solid engineering work. What makes it worse is how management handles team dynamics. Toxic behavior doesn’t really get addressed — if anything, it sometimes feels like it’s enabled. Feedback can feel very one-sided, and when you raise concerns, they’re not always taken seriously or represented fairly. There are definitely moments where the narrative about your performance doesn’t match the reality of what you’re actually doing day to day, which slowly kills trust. At a minimum, leadership needs to get better at clear communication, setting stable and objective expectations, and actually supporting both engineers and managers. Without that, even strong teams start to feel dysfunctional. Compensation doesn’t make up for it either. It often feels like decisions are driven by cost-cutting rather than recognizing real impact, which makes the whole environment feel more transactional than motivating. Overall, I wouldn’t recommend this place in its current state, especially if you’re an experienced professional looking for a stable, well-run role.

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