A fantastic experience in an amazing company that really helped me develop epic customer service skills - Account and Technical Services Blizzard Entertainment Employee Review

5.0
13 Oct 2012
Recommend
CEO approval
Business outlook

Pros

- A fantastic environment to work in where the staff are really made to feel valued - As a member of the team, you're completely trusted to get your work done and enjoy the freedom of the internet at the same time - Everything is customer focused and you're given the ability to be as amazing at customer service as you're capable of being - Management, even higher up the chain, are approachable and always willing to help - A position at Blizzard wasn't just like a normal career, you had your role with the company in which you had to fulfill your targets (which were quite high, especially when it came to customer service) but also, they really did their best to make work fun.

Cons

- As far as I'm concerned, there were no cons working for Blizzard Entertainment. It was truly a fantastic place.

Explore other reviews about Blizzard Entertainment

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Game industry with lots of cool events

Cons

Salary can be higher with expensive housing in CA

2.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Depending on the team, you get to work with some great people. - Company events are fun and make you temporarily forget that you're still in a corporate environment. - You're near the games being released.

Cons

On the surface, the company talks a big game about being structured and performance-driven. In reality, it feels pretty chaotic once you’re actually in it. Expectations aren’t clearly defined, and what “success” looks like seems to shift depending on the week or who you’re talking to. You end up spending more time managing optics and trying to stay aligned with moving targets than actually doing solid engineering work. What makes it worse is how management handles team dynamics. Toxic behavior doesn’t really get addressed — if anything, it sometimes feels like it’s enabled. Feedback can feel very one-sided, and when you raise concerns, they’re not always taken seriously or represented fairly. There are definitely moments where the narrative about your performance doesn’t match the reality of what you’re actually doing day to day, which slowly kills trust. At a minimum, leadership needs to get better at clear communication, setting stable and objective expectations, and actually supporting both engineers and managers. Without that, even strong teams start to feel dysfunctional. Compensation doesn’t make up for it either. It often feels like decisions are driven by cost-cutting rather than recognizing real impact, which makes the whole environment feel more transactional than motivating. Overall, I wouldn’t recommend this place in its current state, especially if you’re an experienced professional looking for a stable, well-run role.

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