Pros
BT has a full roster of amazing "Fun People", and it was a pleasure to meet and work with so many of them. A good way to flesh out your resume if you're looking to break out of retail or service. Opportunity to advance if you're well liked. Barry Blanton and Heidi Turner care about their company.
Cons
Inconsistent with policy enforcement. Management will put you on a PIP simply because they don't like you, citing policies that are never enforced on others, and HR will not have your back. Performance means nothing, it's all about who likes you. Safety of onsite staff is of little to no concern - in fact you can and will be reprimanded or terminated for defending yourself in an office where you are forced to work alone and with no where to hide if a prospect or resident threatens you with physical violence. Property Managers will steal leasing bonuses from you, and will always be favored by HR. Higher ups will talk about "work life balance" and then turn around and guilt trip you for requesting time off for your pre-scheduled vacation. You may be forced to work in an office with no heat because ownership doesn't want to pay for it, meanwhile downtown employees get catered lunches at least once a month, a fully stocked bar, the option to work from home and more. BT will bend over backward to keep owners happy and it always comes at the expense of the onsite staff. Inconsistency in standards across the portfolio makes it difficult, if not near impossible to efficiently move around within the company.