Senior management doesn't care about employees. The company doesn't really care about their customers or the security of their customers. Hence why they had a MASSIVE cyber breach (which they were class action sued for and were investigated by 50 states of attorney generals) Salaries are poor and yearly raises might as well not exist (1-1.5% a year). Good talent doesn't stay because they can find better elsewhere or are flat driven off for challenging the status quo. Executives are cashing big paychecks and collecting big chunks of stock while the employees are thrown crumbs with long vesting periods that they will likely get laid off before they can vest in them. I watched execs get warned of security problems, which they ignored, and instead of invest in corrective measures they went for investing in meaningless things that they could celebrate on how great they were doing while not fixing anything. When the breach happened those same execs left and went to work for other places.