Not bad but not great - Resource Coordinator Black Box Employee Review

3.0
31 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Lots of people work from home. (I don't, but I like the office) The job is not difficult. Management is good about backing you up against customers

Cons

There are not enough technicians to schedule, and sometimes our site used to search for other resources is out of date or is pretty limited. Communication is all over the place. Some aspects are great while others you never hear back. How smoothly things go will depend on your team and if you have resources you can schedule for your cases. There is too much work to get done and not enough people or time to get it done.

Explore other reviews about Black Box

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Dynamic work environment and outstanding leadership

Cons

nothing that i can think of

2.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There genuinely are a lot of great people working here but they are often lower level employees. Great work-life balance and flexibility (for the most part..) Solid benefits package(health insurance, PTO, etc)

Cons

Communication with management is very poor. They hardly consider the opinions of the “worker bees.” Compensation and incentives slowly eroded while you continue to take on more work. “Feathers in your cap” does not count as compensation. Very little, if any, commission. Far too aggressive targets for the resources available. Extreme offshoring of existing positions leading to everyone feeling like they have a gun pointed to their head. Executives hardly have any idea what their organization even looks like on a day to day basis. “Visionary” executives don’t cut it. Most importantly: non-existent path for career development and growth. Taken advantage of, especially in this role. Major conflicts of interests with AM’s and management surrounding growing out of the SSE position.

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