- They don't mention that you need to pass a 2 weeks training during the job interview, some people are fired before they even start - No flexibility: Schedule for the next month published two days before, impossible to plan anything in your life as you can get a night shift or working during weekends and you will know it only two days before the next month starts. Employees are supposed to give their shift / free days preferences but they don't get it. - They favor quantity over quality - employees must take a high amount of live chats (can be 8 at the same time depending on volume at certain hours) which makes it super hard to reach KPI - even if Binance's mission is to democratize crypto we were ask to provide solution asap without more explanations to users - KPI are super hard to reach and unfair, you are just a number in this company. You are supposed to answer in 15s at the first message even though their system has latency. It is impossible to take a break if you have an active user (taking his laptop to the restroom was a habbit), rules are super strict and create competition / bad atmosphere within the team. - lot of turnover as per all the cons listed above - bad salary (salary is paid brut and in crypto so probably 3/4 of employees are not registered as freelance and don't pay their taxes) - Managers will always use soft skills to appease employees but they never take proper actions because "we are aware but we cannot do anything about it" - No life balance even though you're supposed to have more free time as it is a remote job - need to read 150+ notifications per day as per all updates from the system (3/4 of them are useless)
