Many layoffs and disconnect from leadership, but great support manager - Technical Support Specialist BigTime Software Employee Review

1.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The direct support manager and team lead really care about the team beyond the contributions to the company.

Cons

Many layoffs. Upper management does not listen to employees. Upper management only sees numbers, not people. Laid off out of nowhere, discarded like nothing. All employees who earned raises were told that it's no longer happening.

Explore other reviews about BigTime Software

5.0
1 Oct 2024
Recommend
CEO approval
Business outlook

Pros

The people who work here are incrdible! Honestly the greatest group of people I have ever worked with

Cons

The software can be glitchy

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BigTime Software Response
1y
Thank you for sharing your experience at BigTime. I have to agree - our people are the heart of our organization and what make BigTime a special place to work. We're lucky to have people like you on the team. Thanks for being here!
3.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

BigTime allows for growth and for you to make an impact. Good work-life balance.

Cons

Frequent lay-offs in recent history. Product instability plagued all customer facing teams.

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