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Abusive, Ineffective, Disengenous - Data Migration Specialist BigCommerce Employee Review

1.0
16 Jul 2016
Recommend
CEO approval
Business outlook

Pros

If you like to drink at work they have a Happy Hour every Friday with open Beer Bar. Free snacks and coffee at each station.

Cons

At least in my department, Migrations....Manager was abusive and petty, not just with me but with other Contractors. Was not given any metrics or concrete expectation/performance guidelines. Instead subject to the capricious or whimsical moods of Manager. This company is a culture of lip service about values and caring for customers and employees..but in execution what I experienced were petty and inexperienced managers more concerned about personal egos and maintaining their little fiefdoms. Greatest experienced I gained was learning the sort of environment I don't want to be in. Upper management...very concerned with politics and intrigue, from what I could observe. Customer service and support is shored up by first tier hourly Phone Support 'Ninjas', who, other then receiving free snacks, were not treated very well. One surface place appears upbeat, because of interior decorations and alot of cultish rhetoric...but I don't think this translates in practice. Wasn't there long. I could be wrong. The place is like Toxic Amusement Park.

Explore other reviews about BigCommerce

5.0
4 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
21 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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