Pros
Most team members are relatively supportive and understanding. You get employee discounts. You get trained pretty well.
Cons
The appointment schedule line is outsourced to non Best Buy employees who have no idea what’s going on in the stores. For example when our diagnostic systems were down, there was no way to communicate that to the appointment center so they kept sending people in for appointments. When I brought it up to management they said there was nothing they could do about it. The geek squad managers can never be there to help because since they’re so understaffed they always put them up at the podium for hours. You’ll often be pulled to cash registers because Best Buy again is very understaffed, not because people aren’t applying, but ALLEGEDLY because they just greedy and want to save their money. It would run so much better if they just hired the proper amount of people and communicated with call centers.