Good Coworkers, not great management - Customer Serivice Representative Best Buy Employee Review

2.0
7 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Good discount Friendly coworkers 401k Good general manager- Michael Kugel

Cons

I had worked there for a little over two years in the front. Unfortunately, at that time management wasn't great. I had a good lead and supervisor, but the manager, Stephanie, at the time, was not very nice. After having showed up to every shift with no call out for two years, I needed to take off for a family emergency. Upon calling the company hours before my shift, as we were told to do so, she told me that "I need to be responsible and attend my shift", as they only schedule one person in the front most days. In the front, it is rare you will get your legal, 15 minute break and will be met with frustration when asked to take it, as someone must cover your position. After treating the company, my coworkers and management with respect, it was disheartening to be talked down to in this way.

Explore other reviews about Best Buy

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

discount schedule maintaining just one area clean and knowing about the better product

Cons

Training, managers being on your bubble everyday knowing you’re the top rep and know how to do your job

3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

See reviews by: Helpful|Rating|Date|All