Really went down hill after they moved everyone to home - Customer Care Representative Best Buy Employee Review

2.0
16 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Decent pto plan if you are full time, can work remotely, great discount

Cons

It’s hard to do your job when you can’t get in touch with the people that need to make a decision. Stores don’t answer their phones, customers are almost always upset and there is no win or helping them a lot of the time

Explore other reviews about Best Buy

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great team environment Cohesive structure from corporate to store

Cons

Sometimes irregular schedule Overly pushy on Credit Card applications

3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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