Double-Edged Sword - Retail Sales Associate Best Buy Employee Review

3.0
4 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Great discount, lots of areas to work in, often fast-paced, great way to introduce yourself to the world of retail and gain customer service skills, plenty of hours to work (especially if people call out), lots of great co-workers and excellent accommodations.

Cons

Customers can be downright abusive and management will almost always take their side to save a sale. Management very often picks favorites, lots of micromanagement (do as I say, not as I do mentality), very little opportunities to get training, and when that time comes, rush through presentations to hit management's deadlines and get back on the floor (makes it hard to retain information), very often understaffed and it is unofficially frowned upon to call out, take a vacation or even decline picking up someone else's shift, very little incentives for sales associates, management will tell you to tell customers that the surveys are to help "associates" when in actuality, it's so management can get quarterly bonuses. Sales goals are absolutely toxic, are often unrealistic and forces associates to prey on clientele to get credit card apps and talk like a script.

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5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Did what they said they would

Cons

No issues happy while was there

3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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