Geek Squad - Anonymous employee Best Buy Employee Review

1.0
20 Sept 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good discounted gym, postal service, good cafeteria

Cons

Terrible leadership throughout the years in the Services department but they keep getting rewarded - the leaders didn't know how to shape up Geek Squad and make it work. They had weak understanding of logistics and customer needs, but I guess due to how terrible it was before, by slightly improving it and making it look like they did something, they kept on being promoted. They were both somehow promoted to the Finance department despite leaving Services department and Geek Squad in a pretty sad shape.

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5.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good leadership, willing to work with you, good spirits, result driven, lot of fun

Cons

The normal cons with any sales job

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-It's a job that is available in most locations.

Cons

-The company, on a corporate level, doesn't seem to grasp the value of the talent they have. - Close ties with Citibank subvert the importance of product knowledge, customer service, and revenue for credit card sales. - Daily Performance check-ins are overbearing and myopic. - Tends to burnout motivated employees with false carrots and hollow promises. - Pay's terrible, and rides the line of predatory at times.

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