Best Buy feels squeeze from online, it rolls downhill - Sales Representative Best Buy Employee Review

1.0
27 Sept 2012
Recommend
CEO approval
Business outlook

Pros

Working around electronics, technology, if you are into that sort of thing.

Cons

Best Buy is getting the squeeze from HQ, because it is not making the "stock holders" happy. Working at Best Buy, you will hear A LOT about the stock holders. It seems Best Buy is working for the stock holders, and not the customers. Best Buy is slowly falling into the abyss much like the titanic because of competitive online shopping, mainly Amazon. Best Buy's capsizing is inevitable, but the management (feeling pressure from HQ) is trying to frantically plug as many holes as it can. This means downsizing staff and significantly less management (ask any current Best Buy employee about the recent downsize). This means no room for advancement. Also from the pressure comes 'performance' write-ups (counselings). If a customer wants to buy a flat screen TV, you must attach X amount of items to the TV to sell along with it (cables, service plan, ect.). If the customer doesn't want any of that extra stuff, you will get a counseling. This is their way of trying to make you into the creepy, pushy, annoying sales rep that will make the stock holders happy. But they don't realize that this pushes away customers, accelerating their demise.

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5.0
26 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Good service in everything possible

Cons

None but improve what you can

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay, fairly easy to communicate, lot of work, flexible schedule

Cons

Big corporation, impossible to implement new ideas that actually work, they change things based on some crazy idea from a Executive that never had any hands on experience, they make major changes out of nowhere!

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