Best Buy is a great place to build a career! - Customer Experience Manager Best Buy Employee Review

5.0
1 Mar 2009
Recommend
CEO approval
Business outlook

Pros

Extremely focused on the customer. The values of the company are integrity driven. It's a very young company as far as management goes and the opportunities are endless if you're willing to work for them. I've never been treated differently because I am young or am a female. The atmosphere is fun and challenging and it's a great environment.

Cons

Retail in general is hard to work because you work every holiday and every weekend unless you request it off. Customers don't always treat you with the respect you deserve but that's also anywhere you work.

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5.0
2 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Fun easy work that's not hard

Cons

Pushing cards and memberships too much feels a little iffy

3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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