Overall, the working environment is ok. - Server Benihana Employee Review

3.0
9 Jul 2014
Recommend
CEO approval
Business outlook

Pros

Comfortable work environment, 50% employee discount and employee meals and for the most part, nice management

Cons

The tipping policy is a serious issue. It seems to me that the company does not care much for it's employees. They only care about the chefs. They receive 9% of the sales and even when we get stiffed on a table, the servers have to tip out the chefs out of their own pocket, or make up for it on other tables. We should be walking out with at least 10% of our sales but I leave with 5% most of the time.The tipping system needs to change as soon as possible. I always tip out more than I go home with. The company needs to pay the chefs more so we can tip out less. Not to mention that a lot of the chefs get side tips that we are not entitled to plus we have tip out on those tables anyway! Even if they get a side tip and we get stiffed. 18% should be added on ALL tables. No matter the size of the party because it is really unfair. I've had nights where I've only made $5 on $1,000+ sales! It is extremely unfair and upper management needs to address this immediately

Explore other reviews about Benihana

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great money and people to work with

Cons

None as far as I can see

3.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun co workers, Access to food

Cons

Bad clienete, high timeout, some times customers don't tip because they tip the chef

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