Never again - Contact Center Agent Benenden Health Employee Review

Friendly colleagues who are very supportive and hardworking.

I completely agree with the most recent review left in May 2026. The concerns raised reflect a culture shaped by toxic management, favouritism, and workplace cliques. Support is often talked about but rarely delivered in practice. Mental health concerns are frequently overlooked if performance targets are being met, and employees facing difficult personal circumstances receive no meaningful support. One of the most disappointing aspects of my experience was the handling of bereavement. During an extremely difficult time, understanding was lacking and rather than support my circumstances were viewed as an inconvenience, highlighting a culture where staff wellbeing isn’t important to business priorities. Gossiping is incredibly common, trust is low, some managers avoid accountability while presenting a very different image publicly. Staff are left feeling undervalued, unsupported, and reluctant to raise concerns. Turnover is high, with multiple employees leaving due to management-related concerns.

Can’t think of anything, will have to come back to this.

From high end management, to favouritism and the severe lack of support for staffs mental health (which the sing from the roof tops how much the are pioneers in the area.So let’s start with management because unless you’re female then you ain’t getting a look in, on any role, wether you’ve been there 5 minutes or 5 years, if got a good figure you’ll certainly be selected. If your face fits with certain people you’re set for life. The place is full of 2 faced, back stabbers who will be all nice & ‘supportive’ to your face but will then talk about you to high heaven the moment you back is turned. Or pretend they supportive but can’t wait to kick you when your down or at your lowest, as long as calls being answered & targets are met, then suicidal thoughts don’t count they can wait till you’re out the door & someone else’s problem. In terms of mental health,only certain people care because they’re good people but other people ignore the matter & don’t wish to engage. Certain managers as I’ve stated above are very good people & unfortunately even they get ground by the environment, but certain managers just lie to your face time & time again. You can’t even have a loss in the family without them questioning the times you need to grieve or deal with the situation, or even making the situation all about themselves. There are people they wish only a life time of misery & hope I never see again,I have the misfortune of still being around the place in passing & it turns my stomach. There are certain people in high positions that once you’ve left that building if the number 5 bus from the main road hit you they’d be more concerned that it would effect there route home rather than if you were alive. It’s most probably the most selfish environment you could work in, but they’ll throw a summer party or pass some pizza around from time to time & give themselves a pat on the back