Claims handler - Anonymous employee BeValued Employee Review

Absolutely none. Was horrid from beginning to end.

Everything.. work is tedious, horrendous and repetitive and god forbid you put a caller on hold for more then 2 mins your punished.. your punished for going to the toilet too long.. management sit there and literally do bare minimum while the actually claim handlers do all the work and get treated like garbage. Lots of complaints of long time settling claims due to the outdated and poor procedures in place

I worked for Loss Management Group (LMG) based in bath. The colleagues who you work with on a day to day basis are welcoming and friendly and personally I made some good friends whilst I was there. Alright as a stepping stone job, but I wouldn’t recommend this as a career. If working as a claims validator, then the support you get from the two senior validators is really good. There are no employee benefits working here.

Certain Management tended to walk around as though they were better than anyone else who worked for the company. However not all of them, from my dealings with Jeremy who at the time oversaw the running of the Bath office, couldn’t fault him as he was very approachable and friendly to speak to. The rest of the higher management only cared about themselves, the security of their jobs and did not care for the mental health of staff. Salaries are made up depending on how much management like you. There is no room to move up within the company. You can switch from role to role however there are very few salary increases available. Very stat based and target driven. Management reluctant to help when a customer is difficult.