A good job to start at to get experience in customer service. - Sales Associate Bath & Body Works Employee Review

1.0
10 Oct 2011
Recommend
CEO approval
Business outlook

Pros

Gain a lot of knowledge about customer service and retail sales.

Cons

Stressful work environment to always make sale targets. High turnover of managers and associates so it's hard to work together because there are always new people who don't know what they are doing and are always in training. Higher management comes in the store periodically to mainly criticise everything that is wrong right after a floorset is completed. There is little room for moving up in the company because new managers are brought in from other companies, and so they don't know what they are doing and they rely on asking lower associates what to do - when it should be that lower associates that should be promoted.

Explore other reviews about Bath & Body Works

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Generous pay for management, paid holidays and maternity leave for full timers, good benefits. Treats us more like humans than any other business I’ve ever worked for

Cons

Work/life balance can be hard, especially around the holidays

1.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

Good discounts on merchandise, easy work.

Cons

I would have loved to purchase some of their products conisdering the 40% off discount for employees, but they failed to pay me enough to sustain myself let alone buy from their store! I was getting paid about $150 every two weeks! They never notified me about how little I'd be working or about what my schedule would be like, my shifts were completely random. If you want a set schedule each week. this job isn't for you, you're lucky to get 1 shift a week that only lasts about 3-4 hours. Once again, my supervisors failed to mention this, thinking it was more important that I know how to sell products than whether or not I get paid enough to survive. I don't know why there was so much emphasis on selling merchandise to customers anyway, these products practically sell themselves. I had a lot of questions starting out since I was a NEW EMPLOYEE and all and had never worked a job like this in my life, but for some reason my supervisors failed to see this and instead made me feel ashamed and embarassed for asking the simplest of questions. They'd actually get mad and a little sassy at me for asking a question, like where a specific item was or how to do a return. I have to remind you, I had just started and my shifts were so sporadic it was difficult to retain all the info, so I HAD to ask questions.

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