Run from Head Office - Guest Sales Specialist Barons Eden Employee Review

I was a top performer in the business—consistently one of the highest earners every month for nearly two years—and not once did I feel genuinely valued by senior management. That alone says everything about how this company treats its staff. What makes this worse is that it wasn’t always like this. The culture used to be positive, supportive, and collaborative. However, since around November, when new management came in, the environment has rapidly deteriorated into something completely different. Within just two months, over 13 employees resigned. New starters are being told this was due to “system changes,” which is simply not true. People are leaving because of poor leadership, lack of accountability, and a working environment that has become completely unsustainable. A formal grievance was raised by a large group of employees outlining serious issues, including: A toxic and controlling culture, where staff were told not to talk to each other and even pulled up for basic things like laughing An intimidating management style, with meetings that felt more like being spoken down to or threatened than supported Dishonesty and lack of transparency around pay, including commission changes being mishandled and capped last-minute Chronic understaffing, with resignations, dismissals, and stress-related absences ignored while remaining staff are pushed to breaking point Unrealistic pressure and workload, leading to burnout across the team Blatant favouritism and unfair processes, especially around opportunities and progression A complete collapse in morale, trust, and wellbeing When staff raised these concerns, HR’s response made things even clearer. Employees were told directly that they “do not run the company,” making it obvious that their voices carry no weight. On top of that, HR referred to employees who had left as “lazy,” which is both disrespectful and completely out of touch with the reality of why so many experienced staff chose to leave. Despite all of this being formally raised, nothing meaningful has been done. This has become a heavily stats-driven environment where numbers matter more than people. You are not valued, you are not supported—you are a number. And once you can’t keep up with the pressure created by their own poor management, you’ll be replaced without hesitation. There are some genuinely good people in the teams, but they are being consistently let down by leadership that refuses to take responsibility. If you want to be respected, supported, and treated fairly, look elsewhere.