Pros
Remote work, Flexible with time off requests, good starting place to learn the industry
Cons
Leadership turnover caused confusion and lack of direction, Promised improvements to workload and processes were not delivered, Expectations were unrealistic given staffing levels, Lack of adequate support despite repeated requests for help, Feedback culture became punitive rather than constructive, Disconnect between upper management and those doing the actual work, Decisions made based on client appeasement rather than employee capacity, Company values no longer aligned with actual operations, Post-FMLA return was not handled in good faith